Architecture
How Findhelpy works under the hood
A privacy-first marketplace for home services in Vienna.
Core flow
1
Post
Customer creates a task
2
Apply
Workers send offers
3
Select
Customer picks a worker
4
Connect
Controlled contact share
5
Complete
Mark done & review
Trust & safety engine
- Ratings + reviews after every completed job
- Response-speed tracking lowers ranking for slow workers
- Auto-suspension after N reports in a sliding window
- Duplicate / fake account detection on signup
- Admin moderation queue for all reports
Privacy rules
OPENCustomer phone & address: HIDDEN from all workers
APPLIEDWorkers see only district + budget + description
SELECTEDSelected worker only sees what customer chooses to share
DONEReviews unlocked, contact data revoked from history
Trust pool composition
- Verified 62%
- Active 28%
- Pending 10%
Adoption (last month)
Future-ready stack
React + TanStack Start
PostgreSQL + RLS
Mapbox geo & matching
Push / WhatsApp gateway
AI moderation
In-app chat
Stripe payments
iOS / Android apps